How to order
Please order through our online shop. If you do not see the species, size or quantity require please call us on 01404 43344.
You can Fax to: 01404 47163
Or post it to:
Perrie Hale Forest Nursery,
As we grow most of the stock in fields, all orders must be made in advance of arrival at the nursery, so we can lift, select and pack your plants.
Online Order Process:
1. Choose the plants you need and add them to your cart (we are always happy to offer advice if you are not sure what would be suitable for your site).
2. Submit the order via the online shop and decide if you would like to collect free of charge from the nursery, or have your plants delivered.
3. Complete the order process by paying with PayPal (if you do not wish to register with PayPal you can check out as a guest), or alternatively choose the pay on collection option.
4. We will email you to let you know what date your plants will be ready for collection or which date they will be despatched.
Order Form Process:
1. Choose the plants you need, we are happy to offer advice if you are not sure what would be suitable for your site.
2. Download the order form which you can complete and email back or you and download the PDF form, to complete and fax or post back to us.
3. Once we receive an Order Form we will then process your order and send you an Order Confirmation.
4. Arrange collection or delivery and payment.
We start taking orders from early September and start lifting and sending out stock in early November.
Weather permitting we continue to take orders and despatch stock until early April.
We can continue to send out pot grown and root trainer plants all year round.
It generally takes between 7 - 14 days for your order to be processed, lifted and packed. However, this sometimes has to be extended due to excessive demand, or because weather conditions do not permit lifting – i.e. excessive wet or cold.
As the season progresses, we can run out of the rarer species or some sizes, so we may not be able to supply exactly what you have ordered. However, we do our best to offer alternative species or sizes wherever possible.
With each order, bare root plants are lifted, counted, tied in bundles of species and labelled for identification. They are then packed into suitable bags.
If your order is for pot grown plants, they are selected and packed in either clear bags or boxes.
We are happy to supply trees or hedging shrubs to anyone – in any quantity from 1 tree to 100,000 trees. However, we are set up as a wholesale nursery and plants always have to be ordered before they are collected. We are not a garden centre, so we are not always able to accommodate customers who call in “on the off-chance” you may not be able to take the trees or hedging away with you on the same day as they have to be lifted from the feilds.
Collection of orders:
Once you have received an Order Confirmation, we ask you to contact us again to arrange to collect your order. Wherever possible we encourage customers to collect their orders direct from the Nursery. Bare root plants will have lost their leaves by this time, so they take up relatively little room and smaller orders are generally easily packed into the boot of a car!
Delivery of orders:
If you are unable to collect your plants once they have been lifted and packed we can arrange for them to be despatched on an overnight service with a national carrier, this is to ensure that your plants are not left with the courier for too long.
Our minimum carriage charge is £10.00 + VAT throughout the UK mainland. It is calculated by weight and the carriage cost will be confirmed by us on your Order Confirmation.
Delivery to Scottish Highlands - but mainland with incur an additional postage charge of £38.00 +VAT
Delivery to Scottish Highlands - Islands - incur an additional postage charge of £74.00 + VAT
If you live elsewhere outside of the mainland UK, please contact us for a courier quote before ordering.
Larger orders (5,000 plus) can be delivered within the South West by our own transport. This delivery charge will depend on a number of factors
but is generally between £20.00 – £50.00 plus VAT.
For delivery of larger orders outside the South West Peninsula, please ask for a quotation.
We only deliver within the UK and our information is only available in English.
You may pay for your order through on the online shop, we will confirm your order and notify you when it is ready to be despatched. We use PayPal as our merchant, however you do not need a PayPal account if you do not want to register you can check out as a guest.
Alternatively you can send us a downloadable order form and we will contact you to arrange payment.
For orders being collected from the nursery – Payment is in full on collection. Payment can be made either by Debit or Credit card, cheque (with relevant card) or cash.
For orders being despatched on a next-day carrier. Payment is due in full before despatch. Payment can either be by Debit or Credit card by phone, or by cheque by post.
Payment of larger orders (5,000 plants plus) delivered with our own transport: Payment is due in full on delivery.
Payment of existing wholesale customers: If you are an existing wholesale customer/contractor then your payment terms will continue with us as in the past.
What do we do with your data?
You name, addresses, telephone and email address will be stored to enable us to process your order and complete deliveries. We then store your information in accordance with plant health guidelines where certain plants are required to be traceable from source to end user to assist with any rare issues that might occur with plant heath or diseases. We never sell or pass on your data for marketing.